Local Government · Wales

Accessible Usability Toolkit - User Research & Service Design

Year	2023
Department	Welsh Local Government Association (WLGA)
Scope	BlueBow led user research, accessibility analysis and service design for the WLGA Accessible Usability Toolkit, a cross-council digital accessibility resource for Welsh local authorities.
Outcomes	Delivered an 85% reduction in usability errors across participating local authority services and produced a replicable accessibility framework used across Welsh councils.

Year	2023
Department	Welsh Local Government Association (WLGA)
Scope	BlueBow led user research, accessibility analysis and service design for the WLGA Accessible Usability Toolkit, a cross-council digital accessibility resource for Welsh local authorities.
Outcomes	Delivered an 85% reduction in usability errors across participating local authority services and produced a replicable accessibility framework used across Welsh councils.