Service capabilities
What we deliver - end to end
BlueBow's capabilities span the full digital delivery lifecycle — from research and design through to technical build, security, and ongoing support. All services available through DOS7 Lots 1 and 3
User research
DOS7 Lot 1 & Lot 3We conduct rigorous research with users of public services — including hard-to-reach, vulnerable and specialist professional populations. Our research is aligned to the GDS Service Standard and informs service design, policy and investment decisions.
Formative & evaluative research
In-depth research at discovery and assessment stages to understand user needs and measure service effectiveness.
Usability testing
Structured task-based sessions with real users to identify friction, errors and barriers in digital products and services.
Contextual inquiry
Observational research in users' own environments, revealing how services fit real working contexts.
Quantitative research
Survey design, statistical analysis and large-scale data collection to validate findings across user populations.
Creating personas
Evidence-based user archetypes built from research data, helping teams design for real people.
User journey mapping
End-to-end visualisation of the user experience across touchpoints, channels and backstage processes.
User needs & insights
Synthesis of research findings into clear, prioritised user needs that drive design and policy decisions.
Diary studies
Longitudinal research capturing user behaviour and experience over time.
Accessibility research
Research with assistive technology users ensuring services are inclusive and WCAG 2.1 AA compliant.
Stakeholder & expert review
Structured interviews and expert assessments with policy leads and subject matter experts.
Research synthesis
Affinity mapping and thematic analysis that turn raw research into actionable evidence.
Research operations
Participant recruitment, research governance and ethical frameworks for sustained research programmes.
User experience & design
DOS7 Lot 1We design public services and digital products that are accessible, intuitive and grounded in user evidence — from first concept through to production-ready interfaces.
Service design
End-to-end design of public services from blueprinting and GDS Discovery through to Beta and Live.
Interaction design
Design of digital interfaces and component behaviour aligned to GOV.UK design system standards.
Information architecture
Structuring content and navigation so users can find what they need quickly.
Prototyping
Rapid low and high-fidelity prototypes for testing design decisions with users before build.
Accessibility
WCAG 2.1 AA compliance audits and inclusive design practice across all service touchpoints.
Content design & copywriting
Plain language content design aligned to GOV.UK content standards.
Cross-platform design
Consistent, responsive design across web, mobile and native platforms.
UX strategy
User experience strategy and design leadership for large-scale government programmes.
Brand development
Visual identity and design systems for government and public sector digital products.
Animation
Purposeful motion design that guides user attention without distraction.
Service delivery
DOS7 Lot 1We plan, manage and deliver digital programmes from strategy through to live service — embedding agile practice, building internal capability and leaving teams able to sustain what we build.
Agile delivery
Sprint-based delivery management across complex multi-stakeholder government programmes.
Product management
Product ownership, backlog management and roadmap development aligned to user needs.
Business analysis
Requirements gathering and process mapping translating needs into digital specifications.
Project management
End-to-end programme governance, risk management and delivery assurance.
Agile coaching
Embedding agile ways of working in government teams and building sustained capability.
Service management
Post-launch service ownership and continuous improvement planning.
Digital communications & engagement
Strategy and delivery for citizen-facing digital communications.
Software development
DOS7 Lot 3We build robust, scalable digital products for government — from citizen-facing web applications to internal tools, APIs and cloud-native services — to government security and accessibility standards.
Front-end web development
Production-grade interfaces in Next.js and React, aligned to GOV.UK design system.
Web application development
Full-stack web applications built for government security and accessibility.
API development
RESTful and GraphQL API design and documentation for government systems integration.
Cloud-based service development
Cloud-native applications across AWS, Azure and GCP.
Mobile application development
Cross-platform mobile apps for iOS and Android, built to GDS standards.
Database development
Database design and migration for government data environments.
Systems integration
Connecting legacy and modern government systems through secure integrations.
Machine learning
Applied ML and AI solutions built responsibly for government use.
Desktop application development
Secure desktop applications for civil servant workflows.
Search
Search implementation and relevance tuning for government content and data.
Technical architecture & delivery
DOS7 Lot 3Senior technical resource — architects, delivery managers and product owners — embedded in government programmes. All roles available with SC clearance where required.
Technical architecture
Solution design and architecture assurance for complex government programmes.
DevSecOps
Secure development pipelines and cloud infrastructure management.
Delivery management
Agile delivery leadership, sprint planning and stakeholder governance.
Product ownership
Embedded product owners aligned to user needs and programme priorities.
Information & cyber security
DOS7 Lot 3We help government organisations identify, assess and manage security risk — from infrastructure review through to certification support and penetration testing.
Information assurance certification
Support for Cyber Essentials, Cyber Essentials Plus and NCSC-aligned certification.
Vulnerability & penetration testing
Structured testing to identify exploitable vulnerabilities before go-live.
IT health check
Assessment of IT infrastructure against government security baselines and NCSC guidance.
Firewall audit
Review of firewall rules and configurations to eliminate unnecessary exposure.
Infrastructure review
End-to-end assessment of cloud, on-premise and hybrid technology infrastructure.
Risk management
Security risk assessment and treatment planning aligned to HMG security policy.
Security policy
Development and review of information security policies for government programmes.
Performance analysis & data
DOS7 Lot 1 & Lot 3We help government teams measure what matters — combining analytics, statistical analysis and performance frameworks to turn service data into decisions that improve outcomes.
Web analytics
Implementation and analysis of web analytics platforms measuring service performance.
A/B & multivariate testing
Controlled experimentation to validate design decisions at scale.
Data analysis
Structured analysis of service and operational data to support evidence-based decisions.
Data visualisation
Clear, accessible visualisation for dashboards, reports and ministerial briefings.
Performance frameworks
KPI frameworks aligned to GDS performance principles and departmental objectives.
Performance reporting
Regular reporting tracking progress against user needs and service standards.
Statistical modelling
Quantitative modelling to forecast demand and assess policy impact.
Testing & auditing
DOS7 Lot 3Independent assurance that digital services and software meet the quality, security and accessibility standards required before and after go-live.
Software auditing
Independent review of code quality and compliance with government development standards.
Accessibility auditing
WCAG 2.1 AA compliance audits with assistive technology testing.
Quality assurance
Functional and regression testing ensuring services behave correctly under real conditions.
Support & operations
DOS7 Lot 3Ongoing support and operational capability to keep government digital services running reliably after go-live.
Service desk
Technical service desk provision triaging and resolving user-reported issues.
Customer support
First and second-line support for end users of government digital services.