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Accessibility

Accessibility what-it-is section

What It Is

Accessibility in government is a legal requirement, a service standard and a fundamental measure of quality. But beyond the compliance obligations, it is about something more important — ensuring that the people who most depend on public services are not excluded from using them. That includes people with visual, auditory, cognitive and motor impairments, people using assistive technologies, and people accessing services in difficult circumstances or on low-end devices. BlueBow provides end-to-end accessibility support that goes beyond checkbox audits — helping government organisations build accessibility into their services from the start and sustain it over time.

When You Need It

You may need accessibility support if you are:

  • Building a new service and want to embed accessibility from discovery rather than retrofit it later

  • Preparing for a GDS assessment and need to demonstrate WCAG 2.2 AA compliance

  • Running an existing service that has known accessibility issues or has received complaints from users

  • Procuring a new digital platform or product and need to assess its accessibility before go-live

  • Looking to build internal capability so your team can maintain accessibility standards independently

How We Work

We provide accessibility support across the full service lifecycle. Our approach includes:

  • Accessibility auditsa thorough review of your service against WCAG 2.2 AA criteria, identifying issues by severity and impact on real users

  • Assistive technology testingtesting your service with screen readers, voice control software, magnification tools and other assistive technologies used by real users

  • Remediation supportworking alongside your development team to fix identified issues in order of priority and impact

  • Accessibility statementsdrafting and reviewing accessibility statements that accurately reflect the current state of your service and your remediation plans

  • Internal trainingequipping your designers, developers and content producers with the knowledge and skills to maintain accessibility standards independently

  • Ongoing accessibility assuranceproviding regular accessibility reviews as your service evolves to ensure new features do not introduce new barriers

What You Get

A re-audit confirming remediation has been completed successfully where required

  • A detailed accessibility audit report with issues categorised by WCAG criteria and severity

  • An assistive technology testing report covering a range of real-world tools and user scenarios

  • A compliant and accurate accessibility statement for your service

  • A prioritised remediation plan with clear guidance for your development team

  • Training materials and workshop sessions tailored to your team's roles and current knowledge

  • A re-audit confirming remediation has been completed successfully where required

We Successfully Delivered Accessibility Work for

cilic wlga

Work With BlueBow

Have a project in mind or want to know more? Fill in your details and one of our team will be in touch to discuss your requirements.

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