BlueBow Research & Consultancy is a specialist UK government digital transformation consultancy, DOS7 accredited, delivering user research, service design, agile delivery and software development across central government, NHS and local authorities for over 15 years.

We have led programmes for the Ministry of Defence, conducting user research for the Armed Forces Recruitment Programme and the Veterans ID Card feasibility study, and for the Cabinet Office, where we delivered user research and digital strategy for the Government Communication Function across multiple departments.

Our work for Defra and APHA brought user-centred design to the Vet Gateway, improving digital services for veterinary professionals in a complex regulatory environment; for the Home Office, we researched the Immigration Health Surcharge reimbursement experience for overseas NHS and care workers navigating a policy-sensitive process.

Across NHS, DfE, DWP and the Welsh Local Government Association, we have delivered GDS-standard discoveries, accessibility toolkits with an 85% reduction in usability errors, and digital transformation programmes that directly improve outcomes for citizens, clinicians and civil servants.

We are a 12-person boutique practice , which means every client gets senior expertise on every engagement, without the overhead and distance of a large consultancy. We build capability, not dependency.